Contact

Contact Novara Essentials

We're here to help! Whether you have questions about our premium bath and body products, need assistance with your order, want to inquire about same-day delivery in Nairobi, or simply want to share feedback, the Novara Essentials team is ready to assist you.

📧 Get in Touch

Choose the method that works best for you, and we'll respond as quickly as possible:

Email Us

General Inquiries: info@novara.co.ke
Order Support: info@novara.co.ke
Business & Wholesale: info@novara.co.ke

We typically respond to emails within 24 hours during business days.

Call or WhatsApp

Phone: +254 104 321 750
WhatsApp: +254 104 321 750

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EAT
Saturday: 10:00 AM - 4:00 PM EAT
Sunday: Closed

Visit Our Location

Novara Essentials
Moi Avenue 
00100
Nairobi, Kenya

💬 What Can We Help You With?

  • Product Information: Questions about ingredients, usage, scents, or which products are right for you
  • Order Status: Track your order, delivery updates, or same-day delivery inquiries for Nairobi
  • Returns & Exchanges: Need to return or exchange a product? We're here to make it easy
  • Wholesale & Bulk Orders: Interested in stocking Novara Essentials? Let's talk partnership opportunities
  • Custom Requests: Looking for gift sets, corporate gifting, or special orders
  • Feedback & Suggestions: We love hearing from our customers about how we can improve

🚚 Delivery Information

Same-Day Delivery in Nairobi: Order before 4:00 PM and receive your premium bath and body essentials the same day within Nairobi and select surrounding areas.

Nationwide Shipping: We deliver across Kenya with reliable courier partners. Delivery times vary by location (typically 1-2 days).

❓ Frequently Asked Questions

Before reaching out, you might find quick answers on our FAQ page, which covers common questions about products, shipping, returns, and more.

🌟 Connect With Us on Social Media

Follow us for product updates, self-care tips, exclusive offers, and behind-the-scenes content:

  • Instagram: @novaraessentials
  • Facebook: Novara Essentials 
  • TikTok: @novaraessentials

💼 Business Inquiries

Are you a retailer, spa, hotel, or business interested in carrying Novara Essentials products? We offer competitive wholesale pricing and partnership opportunities. Contact us at info@novara.co.ke to discuss how we can work together.

We're committed to providing exceptional customer service and premium products that elevate your self-care routine. Thank you for choosing Novara Essentials. We look forward to hearing from you!