FAQs

Welcome to the Novara FAQs page! Here, you'll find answers to the most common questions about our products and services. If you need further assistance, feel free to contact our customer support team.

General Questions.

What products does Novara offer?

-Novara offers a wide range of self-care products, including Epsom salts, bath bombs, and shower steamers.

Where is Novara based?

-Novara is based in Nairobi, Kenya.

How can I contact Novara?

-You can contact us through our Contact Us page, via email at info@novara.com, or by calling our customer service hotline at +254 104321750.

Shipping and Delivery

Do you offer same day delivery?

-Yes, we offer same day delivery services within Nairobi, Kenya. Orders must be placed by 6 PM for same day delivery.

What are your shipping options?

-We offer standard and express shipping options. Same day delivery is available for Nairobi, while standard shipping covers the rest of Kenya.

How much does shipping cost?

-Shipping costs vary based on your location and the delivery option selected. You can view the shipping costs at checkout before finalizing your order.

Do you ship internationally?

-Currently, we only ship within Kenya.

How can I track my order?

-Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on our Order Tracking page.

Products

What are the benefits of using Epsom salts?

-Epsom salts are known for their therapeutic properties, including relieving muscle tension, reducing stress, and promoting relaxation. They are also great for skin exfoliation and detoxification.

How do I use bath bombs?

-To use a bath bomb, simply fill your bathtub with warm water and drop the bath bomb into the water. It will fizz and release its aromatic and skin-nourishing ingredients. Enjoy your relaxing bath!

What are shower steamers and how do I use them?

-Shower steamers are small tablets infused with essential oils. Place one on the floor of your shower away from the direct stream of water. As it dissolves, it releases aromatic vapors, providing an invigorating shower experience.

Are your products natural and safe to use?

-Yes, all our products are made with high-quality, natural ingredients and are safe for use. We avoid harsh chemicals and artificial fragrances.

Orders and Returns

How can I place an order?

-You can place an order through our website by adding items to your cart and following the checkout process.

What payment methods do you accept?

-We accept various payment methods, including credit/debit cards, mobile money (M-Pesa), and PayPal.

Can I cancel or modify my order?

-If you need to cancel or modify your order, please contact us immediately at info@novara.com or +254 104321750. We will do our best to accommodate your request if the order has not yet been processed.

What is your return policy?

-We accept returns for unused and unopened products within 14 days of delivery. Please visit our Return Policy page for more details and instructions on how to initiate a return.

How do I know if my order was successful?

-After placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer support.

Thank you for choosing Novara for your self-care needs! If you have any other questions or need further assistance, please don't hesitate to reach out to us.