Frequently Asked Questions (FAQs)
Welcome to the Novara Essentials FAQ page. Here you’ll find answers to common questions about our self-care products, Body Armoury grooming tools, ordering, delivery, and product use in Kenya.
If you need further assistance, please contact our support team at +254104321750 or email us at info@novara.co.ke.
Orders & Shopping
How do I buy products from Novara Essentials in Kenya?
You can shop directly on our website by browsing the product catalog, adding items to your cart, and completing checkout. We offer secure payment options and delivery across Kenya.
What products does Novara Essentials sell?
Novara Essentials offers a range of self-care and grooming products including:
• Shower steamers
• Bath salts
• Silicone body scrubbers
• Face scrubbers
• Scalp scrubbers
• Back scrubbers
• Body grooming tools such as trimmers
• Hair and wellness products
Our goal is to provide tools that elevate everyday self-care routines.
What payment methods do you accept?
We accept convenient payment methods including:
• M-Pesa
• Debit and Credit Cards
• Other payment options available during checkout
Delivery in Nairobi & Kenya
Do you offer delivery in Nairobi?
Yes. We offer fast delivery within Nairobi. Many orders qualify for same-day or next-day delivery depending on the time of order.
Do you deliver outside Nairobi?
Yes. We deliver across Kenya. Delivery outside Nairobi typically takes 1–2 business days depending on the destination.
Can I pick up my order?
Yes. You can choose order pickup in Nairobi.
Orders are typically ready for pickup within 1 hour after ordering during business hours.
Pickup location:
Novara Essentials, Moi Avenue, Nairobi.
Body Armoury Scrubbers
What are Body Armoury silicone scrubbers?
Body Armoury scrubbers are durable silicone grooming tools designed to help remove sweat, oil, and dead skin during showers.
They are more hygienic and long-lasting compared to traditional sponges or loofahs.
What makes Body Armoury scrubbers different?
Body Armoury scrubbers are made from high-quality silicone infused with zinc and silver, which help provide anti-microbial protection and support better hygiene during daily use.
These materials help reduce the buildup of odor-causing bacteria, making the scrubbers more hygienic and durable compared to traditional sponges or loofahs.
The Back Scrubber also features a dual-sided design, with one side for scrubbing and the other for gentle skin massage to enhance your shower routine.
How do I clean a silicone scrubber?
Simply rinse the scrubber with warm water and soap after use and allow it to air dry. Silicone material is easy to clean and resistant to bacteria buildup.
Shower Steamers
What are shower steamers?
Shower steamers are aromatherapy tablets designed to release fragrance when exposed to warm shower steam.
They help create a spa-like experience during your shower.
They last 1-3 showers depending on how you place it in the shower. (Directly under the shower, it will get depleted fast, it's recommended to place it further away from direct shower stream).
How do I use shower steamers?
To use shower steamers:
-
Place the steamer on the shower floor or corner.
-
Avoid placing it directly under heavy water flow.
-
As the tablet dissolves, it releases aromatic scents into the steam.
Are shower steamers the same as bath bombs?
No. Shower steamers are designed for showers, while bath bombs are used in bathtubs.
Steamers provide aromatherapy benefits without needing a bathtub.
Bath Salts
What are bath salts used for?
Bath salts are used in warm baths to help relax the body, improve the bathing experience, and enhance self-care routines with soothing scents.
How do I use bath salts?
Add the recommended amount of bath salts into warm bath water and allow them to dissolve before soaking.
Returns & Support
What should I do if I receive a damaged product?
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and include a photo of the item so our team can assist you.
How can I contact Novara Essentials?
You can contact us through:
• WhatsApp: +254104321750
• Phone: +254104321750
• Email: info@novara.co.ke
• Social media: @novara.essentials (All platforms; Facebook, Instagram, Tiktok and Pinterest)
- Our Business Hours are:
Monday-Friday; 9:00AM-6:00PM, Saturday; 9:00AM-4:00PM, Sunday (Closed)
Our support team will assist you as quickly as possible during business hours.